Conversational AI & NLP Specialist
Core
Design, develop, and optimize conversational AI solutions, intelligent assistants, and automated workflows to improve employee support and operational efficiency.
Role type
Senior IC Conversational AI & NLP Specialist
Builds
Intelligent self-service capabilities, AI-powered workflows, and scalable AI systems for workforce optimization
Domain
Enterprise Technology / Workforce Optimization / Conversational AI
Deliverable
production ML models
Required skills
Conversational AI architecture, NLP techniques, Machine learning, Workflow automation, AI evaluation methodologies, Technical project leadership, Business process analysis, API integration, User-centered design
Preferred skills
Salesforce Service Cloud, LLMs and AI agents, SQL, Python, Enterprise case management systems, Technical project management
Technologies
Salesforce, LLMs, Python, SQL
Responsibilities
Design and optimize conversational AI solutions and automated workflows; Apply NLP and ML methods for classification and automation; Partner with engineers to develop scalable algorithms; Integrate AI capabilities with enterprise applications; Establish technical direction and best practices; Conduct AI evaluation, testing, and continuous improvement; Translate business objectives into technical requirements and process flows; Lead cross-functional teams and coordinate project delivery.
