Sales and Patient Experience Counsellor - Hiring for our Portfolio Company
Core
Convert clinically recommended cancer surgeries into confirmed inpatient cases while ensuring a compassionate patient journey from admission to discharge.
Role type
Sales and Patient Experience Counsellor
Builds
Confirmed inpatient admissions and positive patient experiences for SSO Hospital's cancer surgery network
Domain
Healthcare / Oncology Surgery
Deliverable
client delivery
Required skills
Sales conversion, financial counselling, insurance/TPA coordination, objection handling, CRM data capture, admission coordination, surgery pre-op guidance, discharge management
Preferred skills
Empathy, operational coordination, cross-functional collaboration
Technologies
CRM systems
Responsibilities
Secure financial commitment for recommended surgeries, present cost estimates and value propositions, coordinate with insurance desks, handle patient objections regarding cost or treatment necessity, update CRM with interaction data, coordinate admission onboarding, conduct patient support rounds for non-clinical issues, guide patients through pre-operative requirements, manage discharge logistics