Commercial Business Process Expert
Core
Design, govern, and continuously improve end-to-end Lead to Cash processes to deliver sustainable business value and support Haleon's Enterprise Transformation journey.
Role type
Senior Business Process Expert (Lead to Cash)
Builds
Standardized global ways of working for customer management, sales operations, order management, customer service, and invoicing.
Domain
Consumer Health / FMCG / Commercial Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Business process design, standardization, and continuous improvement; Lead to Cash process expertise; SAP S/4HANA experience; ERP Order-to-Cash processes; CRM platforms (Veeva/Salesforce); Project and process management; Requirements management; Process modelling; Workflow optimization.
Preferred skills
SAP S/4HANA experience; Experience with TSM or other customer management platforms.
Technologies
SAP S/4HANA, Jira, Veeva, Salesforce, TSM
Responsibilities
Collaborate with Business Process Owners to design future-state processes; Facilitate workshops to gather input and finalize process designs; Document future-state processes and assess current-state processes to identify bottlenecks; Drive decisions through governance forums; Support readiness for programme delivery and define change interventions; Design and manage interim operating states to maintain business continuity; Build stakeholder relationships and secure alignment; Define KPIs and monitor adoption/outcomes.
Seniority
Senior, hands-on IC
