Aftermarket Customer Support
Core
Provide exceptional support to residential and commercial customers for door, docking, and security products by processing service tickets, handling inquiries, and coordinating with internal teams.
Role type
Customer Support Representative
Builds
Service and installation tickets, customer solutions, and follow-ups
Domain
Commercial and residential door, docking, and security products
Deliverable
client delivery
Required skills
Customer service, ticket processing, pricing/quoting, outbound calling, record keeping, problem-solving, multitasking
Preferred skills
Microsoft Office Suite, CRM software proficiency
Responsibilities
Schedule and create accurate service tickets, promote products and services with accurate pricing, handle customer concerns and provide solutions, conduct outbound calls for follow-ups, coordinate with Dispatch teams, update customer interaction records in ERP system, meet KPIs
Seniority
Entry-level, individual contributor