Associate, Enrollment (Mon-Thurs + Sat: 10:30a-7p) - Central Time Zone
Core
Educate patients on healthcare services and directly schedule them with provider teams via high-volume inbound and outbound calls.
Role type
Associate, Patient Enrollment (Contact Center)
Builds
Patient appointment schedules and enrollment for chronic care services
Domain
Healthcare / Patient Access
Deliverable
client delivery
Required skills
Patient enrollment, outbound calling, CRM systems, objection handling, empathy-driven communication, data-driven performance tracking
Preferred skills
High-performing enrollment experience, patient relationship building, CRM documentation
Technologies
CRM systems
Responsibilities
Make outbound calls to educate patients and schedule provider visits; address patient inquiries and overcome objections; document patient needs and interactions in CRM; meet daily contact and resolution KPIs.
Seniority
Individual Contributor, Entry-to-Mid level