Junior IT Support Engineer
Core
Provide day-to-day IT support for Mac, Linux, and Windows machines, networking, and office technology for a robotics and AI engineering team.
Role type
Junior IT Support Engineer
Builds
IT infrastructure, user accounts, and office technology for engineering teams
Domain
Robotics and AI
Required skills
macOS support, Linux installation and configuration, Windows support, networking fundamentals, endpoint management tools, SSO/MFA administration, ticket queue management, hardware troubleshooting, documentation
Preferred skills
Bash/Python/zsh scripting, enterprise network gear experience, RADIUS-based Wi-Fi, conference room systems, fast-growing startup experience, AI/robotics/hardware environment experience, CompTIA A+/Network+/Linux+/Apple ACSP certifications
Technologies
Iru (Kandji), Jamfi, Ubuntu, Google Workspace, Slack, Okta, Arista, Palo Alto, Google Meet, Zoom Rooms
Responsibilities
Provision, configure, inventory, and retire Mac laptops; Build and image Linux laptops and desktops; Troubleshoot hardware, OS, wired, Wi-Fi, VPN, and connectivity issues; Support office network changes; Run new-hire setup and offboarding; Handle SSO and MFA enrollment and resets; Maintain conference rooms, A/V, printers, and other onsite technology; Write run books and build repeatable processes
Seniority
Junior, hands-on IC
