Product Manager
Core
Own the development, delivery, and improvement of a centralized operational support capability (Mission Support Center) for deployed teams and program leadership.
Role type
Senior Product Manager (Operational Support)
Builds
A dependable operational support service integrating personnel, training, tooling, and procedures.
Domain
Defense/Security operations, mission support, unmanned systems
Required skills
Product strategy and roadmap definition, watchbill and personnel management, training and qualification design, tooling and dashboard requirements, escalation procedure management, resource planning and forecasting, cross-program coordination, team coaching and performance assessment
Preferred skills
Unmanned systems and maritime operations familiarity, mission support center management experience, product roadmap development, watchstander qualification design
Technologies
Jira, remote diagnostics, operational dashboards, secure communications
Responsibilities
Define service portfolio and prioritized improvement backlog; manage watchstanders and shift assignments; develop training standards and proficiency assessments; define requirements for communications and diagnostic tools; maintain escalation and troubleshooting procedures; coordinate support for operations and exercises; track support metrics and user feedback; forecast staffing and funding requirements; coach assigned personnel.
Seniority
Senior, hands-on IC with team leadership