Customer Service Agent
Core
Provide exceptional customer service to clients via phone, email, or chat, resolving complaints and ensuring satisfaction with products or services.
Role type
Customer Service Agent
Builds
Customer satisfaction and resolution of client issues
Domain
Customer Support
Deliverable
client delivery
Required skills
Communication, problem-solving, multitasking, Microsoft Office proficiency
Responsibilities
Respond to customer inquiries via phone, email, or chat; Resolve customer complaints and issues; Maintain accurate records of customer interactions; Collaborate with other departments; Identify and escalate priority issues; Continuously improve customer service skills and product knowledge