Service & DCH (Dining, Commute, Housing) Operation Specialist
Core
Lead employee welfare services for a semiconductor fabrication campus, managing dining, commuting, housing, and support facilities from construction setup through full-scale operations.
Role type
Senior IC facility service operations manager
Builds
Campus life infrastructure (dining, transport, housing, general affairs)
Domain
Semiconductor manufacturing / Industrial campus operations
Required skills
Vendor management, budget planning, service quality KPIs, route optimization, employee satisfaction analysis, BCP development, operational manual creation
Preferred skills
Korean language, U.S. local service culture knowledge, Service Design, CX improvement, ESG management
Technologies
Microsoft Office, Service management software
Responsibilities
Manage cafeteria and vending operators including menu development and food safety; oversee shuttle bus and vehicle operations; manage employee housing check-ins and living conditions; handle general affairs including golf memberships and event support; conduct employee satisfaction surveys and execute improvement plans; plan and analyze department expenses; develop operational manuals and Business Continuity Plans.
Seniority
Senior, hands-on IC