Service Delivery Supervisor
Core
Lead a team processing medical record requests from patients, insurance companies, and attorneys to provide medical status.
Role type
Service Delivery Supervisor (Healthcare Operations)
Builds
Medical record request fulfillment and audit processes for healthcare clients
Domain
Healthcare / Health Information Management
Required skills
Team leadership, HIPAA compliance, Process improvement, Client communication, Data review, Escalation management
Preferred skills
EMR experience (EPIC, Cerner), Production/metric-based work experience, Team building
Technologies
Power BI, MS Office
Responsibilities
Lead and train a growing team, Manage incoming requests from the Risk Management Team, Oversee escalation calls from centralized centers, Coordinate with client management on complex issues, Review data and provide client solutions, Participate in project teams to advance operational strategies