Customer Success Operations Manager, LATAM

Mexico CityFull-time2026-10-14 → 2026-11-11

Hybrid

Core

Provide day-to-day operational and technical support for publisher clients across Spain, supporting monetization, integrations, and performance.

Role type

Customer Success Operations Manager

Builds

Publisher monetization operations and integrations

Domain

Adtech / Digital Advertising

Deliverable

dashboards & analysis

Required skills

Spanish fluency, English fluency, operational support, technical troubleshooting, data analysis, structured problem-solving

Preferred skills

Digital advertising concepts, header bidding, Open RTB, SSPs, mobile monetization, ad SDKs, BI tools, Salesforce, JIRA, Zendesk, AI tools

Technologies

Salesforce, JIRA, Zendesk, Excel, BI tools, AI-powered tools

Responsibilities

Provide operational and technical support for publisher clients, explain technical concepts to non-technical stakeholders, support publisher onboarding and implementation, analyze reports to identify performance trends, translate data into actionable insights, troubleshoot issues and propose next steps

Seniority

Junior to Mid-level, hands-on IC

About PubMatic

PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes. Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.