Health Information Specialist I
Core
Front desk point of contact for patient walk-ins and phone support, processing Release of Information (ROI) requests, faxing/scanning medical records, and burning images to CDs.
Role type
Entry-level Health Information Specialist (Call Support & ROI Processing)
Builds
Patient-facing medical record request fulfillment and administrative support for healthcare organizations
Domain
Healthcare / Health Information Management
Deliverable
client delivery
Required skills
Data entry, fax/scanning operations, CD burning, HIPAA compliance, phone support, multitasking
Preferred skills
Healthcare environment experience, production/metric-based work experience, in-person customer service experience
Technologies
Fax machines, printers, CD burners, office equipment
Responsibilities
Serve as front desk contact for patient walk-ins, provide phone support to patients and providers, process ROI requests accurately, manage incoming/outgoing medical record requests via fax and scan, burn medical images to CDs, assist with reporting and data entry, ensure compliance with HIPAA and facility policies
Seniority
Entry-level, individual contributor