Senior Customer Success Operations Manager - AdTech - (12-Month FTC)

LondonFull-time2026-10-13 → 2026-11-11

Hybrid

Core

Manage technical integrations, optimize publisher account performance, and deliver operational support for Tier 1 omnichannel accounts on the PubMatic ad platform.

Role type

Senior Customer Success Operations Manager (AdTech)

Builds

Publisher account setups, technical integrations, and performance optimization reports

Domain

AdTech / Programmatic Advertising

Required skills

Programmatic advertising (Header Bidding, ORTB, RTB/PMP), SSPs, Prebid wrappers, ad servers (GAM), HTML/JavaScript debugging, complex data analysis, Excel, Salesforce/JIRA management

Preferred skills

Troubleshooting technical issues, brand safety escalations, cross-functional partnership

Technologies

PubMatic, Salesforce, JIRA, GAM, Prebid, Charles, Fiddler

Responsibilities

Own publisher account set-up and manage Tier 1 omnichannel accounts; Deliver seamless technical integrations; Provide responsive support within SLAs; Proactively analyse and optimise account performance; Partner with Sales, Product, Marketing, and Engineering; Manage internal systems; Resolve integration issues and brand safety escalations; Generate performance reports; Build client relationships

Seniority

Senior, hands-on IC

About PubMatic

PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes. Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.