Systems Engineer, Voice Systems
Core
Troubleshoot and resolve Voice System service issues through structured fault management, root cause analysis, and maintenance of voice system servers, applications, and PABXs.
Role type
Systems Engineer, Voice Systems
Builds
Voice system servers, applications, PABXs, and related devices for enterprise, small business, and government clients
Domain
Telecommunications / Unified Communications
Deliverable
client delivery
Required skills
SIP, PABX, Unified Communications, voice related server technologies, ITIL, ITSM tools (Remedy, Service Now), incident investigation, root cause analysis, change and problem request management
Preferred skills
Project coordination in voice system environments, managed services experience
Responsibilities
Investigate and analyse incidents raised by clients, troubleshoot and resolve incidents with SIP/PABX/UC systems, respond to Major Incidents, ensure requests are resolved within SLAs, maintain voice system applications, collaborate on assigned project tasks
Seniority
Mid-level, hands-on IC
