Desktop Support Technician
Core
Provide Tier 1 and Tier 2 IT support for a primarily Mac environment, handling hardware setup, software troubleshooting, and user account management.
Role type
Desktop Support Technician (Tier 1/2)
Builds
IT hardware, software configurations, and user access provisioning for internal employees
Domain
IT Support / Mac Environment
Required skills
Mac hardware support, SaaS applications (Google Workspace, Okta, Slack), network troubleshooting, JAMF Pro, command line usage
Preferred skills
Scripting languages (Python, Bash, Javascript), Generative copilot platforms (Moveworks)
Technologies
Mac, Google Workspace, Okta, Slack, JSM, JAMF Pro, Google Meet
Responsibilities
Respond to internal support inquiries, configure IT hardware, provision user accounts, install and troubleshoot software, maintain hardware inventory, provide meeting support, participate in on-call rotation
Seniority
Mid-level, hands-on IC