Customer Operations Representative
Core
Execute daily operational activities to support customer accounts, manage shipment tracking, and ensure timely service execution for shippers and carriers.
Role type
Customer Operations Representative
Builds
Operational efficiency and account growth for transportation logistics
Domain
Transportation logistics / Supply chain
Required skills
Verbal and written communication, Load entry, Shipment tracking, Appointment scheduling, Issue resolution, Data entry into TMS, Prioritization
Preferred skills
Sales or customer service experience, Transportation industry knowledge, Problem identification and resolution
Responsibilities
Support Sales with managing key accounts, Enter loads and confirm shipment notes, Schedule pickup and delivery appointments, Track shipment status from inception to delivery, Handle shipment issues and communicate updates, Enter data into Transportation Management System (TMS), Prioritize daily workload including load entry and reporting, Monitor report cards