Customer Support Specialist
Core
Manage high-volume daily logistics execution, track and trace freight, and coordinate transportation activities for a major manufacturing customer in Southern Indiana.
Role type
Operations Customer Support Specialist (Logistics)
Builds
Shipment execution and visibility for manufacturing plant operations
Domain
Transportation and Logistics
Required skills
Customer service, Transportation/Logistics/Supply chain experience, TMS proficiency, Email communication, Shipment planning, Expediting, Detention tracking
Preferred skills
Bachelor's degree in Transportation/Logistics/Supply Chain, 3+ years industry experience, Manufacturing environment support, Advanced Office Suite proficiency
Technologies
Transportation Management Systems (TMS), Google Workspace, Microsoft Office
Responsibilities
Manage high-volume daily logistics execution activities, Coordinate and execute shipments using TMS, Perform track-and-trace activities, Support manufacturing plant operations by managing transportation needs, Handle high volume of email communication, Assist with shipment planning and expediting, Proactively identify and resolve shipment delays and operational challenges
Seniority
Mid-level, hands-on IC
