Customer Support Engineer- Tier 1 (German, French)
Core
Tier 1 Customer Support Engineer providing technical troubleshooting and resolution for Commvault's enterprise backup and recovery platform.
Role type
Tier 1 Customer Support Engineer (Server/Backup)
Builds
Commvault backup and recovery software solutions for enterprise customers
Domain
Enterprise Data Protection / Backup & Recovery
Deliverable
client delivery
Required skills
Microsoft Windows Server administration, networking troubleshooting, Active Directory, SQL, SAN, backup theory, root cause analysis, remote desktop support
Preferred skills
Commvault technologies, Veritas, Symantec, NetBackup, VEEAM, TSM
Technologies
Windows Server, Active Directory, SQL, SAN, Commvault, Veritas, Symantec, NetBackup, VEEAM, TSM
Responsibilities
Troubleshoot and resolve critical support problems via phone and email, recreate problems in-house, perform root cause analysis, provide examples of software bugs, work on enterprise-level customer issues and dark sites, contribute to solutions engine and online forums
Seniority
Mid-Senior, hands-on IC
