EDS Service Department Coordinator
Core
Coordinate field employees for door, docking, and security product installation, maintenance, and repair services.
Role type
Service Department Coordinator
Builds
Service delivery for commercial, industrial, and residential door and security products
Domain
Home improvement / Security systems / Door hardware
Deliverable
product features
Required skills
Scheduling, dispatching, Microsoft Office Suite, billing administration, work order creation, inventory coordination, technical troubleshooting assistance
Preferred skills
Dispatch or high-volume administration experience
Responsibilities
Schedule technicians to customer job sites, collect COD payments, manage job tickets and department reports, assist with billing paperwork, create service tickets, collaborate with estimating team, assist field techs with troubleshooting, provide work orders to warehouse
Seniority
Individual Contributor