Technical Support Engineer
Core
Provide technical support and troubleshooting for enterprise network infrastructure, ensuring system availability and optimal performance.
Role type
Technical Support Engineer (Network Infrastructure)
Builds
Network services, system reliability, and infrastructure stability for enterprise clients.
Domain
Cybersecurity, Cloud Infrastructure, Networking
Deliverable
client delivery
Required skills
Routing and Switching, TCP/IP, Wireless Networking (4G/5G), Firewall Configuration, Active Directory, DNS/DHCP management, Nagios Monitoring, ServiceNow, Salesforce, Jira JSM, Microsoft Platform, Slack, VoIP, BGP, OSPF, VLAN, ACL, EIGRP, IP Address Management
Preferred skills
CCNA/CCNP/CCIE certification, experience with Aps and Switches, knowledge of LAN/WAN architecture
Technologies
ServiceNow, Salesforce, Jira JSM, Microsoft Platform, Slack, Nagios, Active Directory, 4G/5G LTE
Responsibilities
Diagnose and troubleshoot wireless network devices (Access Points, Switches), manage and monitor installed systems to maintain availability, analyze platform behavior and recommend improvements, resolve tickets within SLAs, develop technical documentation, oversee implementation of internal/external policies, lead technical sessions and coordinate multi-organizational projects
Seniority
Junior to Mid-level (Freshers to 2 years experience)