Service Delivery Supervisor
Core
Leading frontline staff in the accurate, timely, and compliant execution of Release of Information (ROI) activities for healthcare organizations.
Role type
Service Delivery Supervisor (Healthcare Operations)
Builds
Release of Information (ROI) workflows for providers, health plans, researchers, and life sciences companies
Domain
Healthcare / Health Data Logistics
Required skills
Team leadership, HIPAA compliance, Workflow coordination, Performance monitoring, Quality assurance, Staff coaching
Preferred skills
EMR experience (Epic, Cerner), Metric-driven environment experience, Training and development experience
Technologies
Dashboards, Metrics tools, Workflow tools, EMRs (Epic, Cerner)
Responsibilities
Conduct daily huddles and assign work, Monitor performance dashboards to maintain TAT/OTD goals, Perform quality checks and retrain team members, Enforce compliance standards and escalate privacy concerns, Partner with Manager on staffing and scheduling, Support new hire onboarding
Seniority
Mid-level, hands-on IC with people leadership