Vice President, Service Delivery
Core
Regional operational leader responsible for delivery excellence, scaling high-performing operations, and driving KPIs across multiple markets and teams in the healthcare data collaboration space.
Role type
Senior IC Vice President, Service Delivery
Builds
Scalable, standardized service delivery operations and transformation initiatives for healthcare data solutions
Domain
Healthcare technology / Data logistics / Service Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Multi-site operations leadership, KPI management (TAT, OTD, quality), workforce planning, change management, financial analysis, team coaching, compliance workflow management
Preferred skills
HIM/ROI experience, transformation program leadership, Lean/Six Sigma
Technologies
Cognos
Responsibilities
Lead regional operations across multiple markets and staff; Own regional KPI performance; Ensure adherence to standardized workflows and compliance; Partner with Workforce Management for staffing; Coach and develop Managers and emerging leaders; Analyze regional budgeting and financial reports; Oversee employee management lifecycle (hiring to termination); Drive adoption of digital workflows and large-scale delivery transformations.
Seniority
Executive, hands-on IC with team of leaders