Concierge / Leasing Associate
Core
First point of contact for prospects and residents, responsible for converting leads into tours, solving resident problems, and fostering community engagement.
Role type
Resident Experience Associate (Concierge/Leasing)
Builds
Residential communities and community events
Domain
Real Estate / Hospitality
Deliverable
product features
Required skills
Lead conversion, tour coordination, problem solving, event planning, social media engagement, front desk operations, customer retention, license acquisition
Preferred skills
Hospitality/retail/travel experience, communication, professional appearance, software proficiency, attention to detail, physical stamina
Technologies
Various software, apps, and computer programs
Responsibilities
Convert leads into community tours, coordinate tours with the leasing team, provide timely assistance to residents and prospects, plan and execute community events, generate social media awareness, organize front desk logs and package rooms, work weekends or evenings
Seniority
Individual Contributor, entry-to-mid level