IT Engineer - 2 (Vietnam)
Core
Ensure reliable IT operations, secure device and access management, and a seamless technology experience for remote employees.
Role type
Mid-level IT Operations Engineer (End-User Support & Infrastructure)
Builds
Secure, scalable IT environment for a global remote workforce
Domain
Retail / E-commerce / IT Operations
Required skills
IT support, IT operations, systems administration, MDM platforms, identity and user administration, networking fundamentals, device provisioning, asset management, access management, endpoint security, troubleshooting, scripting/automation
Preferred skills
Multi-country/time zone support, Apple and Windows device environments, IT service management platforms, EDR/DLP tools, vendor management, high-growth startup environment
Technologies
JAMF, Kandji, Microsoft Intune, Google Workspace, Okta, JumpCloud, Python, Bash, PowerShell
Responsibilities
Serve as key point of contact for IT support requests and troubleshoot hardware, software, account, and connectivity issues; Manage inventory of laptops, accessories, and IT assets; Enroll and manage devices using MDM platforms; Manage user accounts, groups, and access permissions across identity platforms; Provide remote support for Wi-Fi, VPN, and collaboration tools; Support endpoint security, patch management, and compliance initiatives; Identify repetitive IT processes and automate them using scripts.
Seniority
Mid-level, hands-on IC