Senior DevOps Support Engineer - Customer Support
Core
Support enterprise customers with complex CI/CD, software, and infrastructure issues while designing scalable tools and processes to prevent future problems.
Role type
Senior DevOps Support Engineer (Customer Support)
Builds
Scalable support tools, processes, and open-source utilities for enterprise customers
Domain
DevOps, CI/CD, Cloud Infrastructure
Deliverable
client delivery
Required skills
Bash scripting, Ruby on Rails, Golang, Linux, AWS, GCP, Azure, Terraform, Kubernetes, CI/CD tools, complex technical troubleshooting, open source contributions
Preferred skills
None stated
Technologies
Bash, Ruby on Rails, Golang, Linux, AWS, GCP, Azure, Terraform, Kubernetes
Responsibilities
Independently resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers; Lead customer-facing retrospectives and planning sessions; Identify opportunities to prevent future support issues and drive proactive solutions; Contribute to and maintain open source tools; Publish documentation updates and proactive communications; Act as a voice for customers to shape internal product improvements; Own and improve support workflows; Share learnings to strengthen alignment with Product and Engineering; Mentor peers
Seniority
Senior, hands-on IC with mentorship responsibilities
