Residential Department Coordinator
Core
Coordinate field employees to provide service to customers, managing scheduling, billing, and service tickets for door, docking, and security products.
Role type
Residential Department Coordinator
Builds
Service delivery for commercial, industrial, and residential door, docking, and security products
Domain
Home improvement / Security systems
Deliverable
product features
Required skills
Scheduling, Microsoft Office Suite, billing administration, report management, work order creation, inventory coordination, technical troubleshooting assistance
Preferred skills
Dispatch experience, high-volume administration experience
Responsibilities
Schedule technicians to customer job sites, collect COD payments, manage department reports, assist with billing paperwork, create and maintain service tickets, work with estimating team for quotes, assist field techs with troubleshooting, provide work orders and picking lists to warehouse
Seniority
Individual Contributor