Global Operations Center Support Specialist
Core
Support network operations, server hardware, and alerts from data centre facilities in a 24x7 shift-based environment.
Role type
Tier-1 Data Centre Operations Support Specialist
Builds
Maintains uptime and performance of the Firmus AI Cloud GPU infrastructure
Domain
AI Infrastructure / Data Centre Operations
Deliverable
infrastructure
Required skills
Network monitoring, hardware troubleshooting, incident management, ticket logging, SLA adherence
Responsibilities
Manage tier-1 network monitoring round the clock, monitor performance and health of data centre networks and hardware, identify and troubleshoot technical problems to minimize downtime, log and progress tickets to resolution
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