Service Strategy & Analytics Analyst
Core
Transform raw operational data into meaningful insights and strategic recommendations to modernize customer service experience using AI-powered analytics and predictive modeling.
Role type
Data-driven Service Strategy & Analytics Analyst
Builds
AI-assisted dashboards, automated reporting tools, forecasting models, and data pipelines
Domain
Consumer Electronics / Home Appliances / Customer Service Operations
Deliverable
dashboards & analysis
Required skills
Data analysis, strategic planning, Microsoft Excel (VLOOKUP, Pivot Tables), BI tools (Tableau, Power BI, Google Data Studio), business insight translation
Preferred skills
SQL, Python, AI/ML tools, generative AI tools, cloud platforms (GCP, AWS, Azure)
Technologies
Tableau, Power BI, Google Data Studio, GCP, AWS, Azure
Responsibilities
Analyze large-scale service operations data to uncover trends and root causes; Build and maintain AI-assisted dashboards and automated reporting tools; Apply predictive analytics and forecasting techniques; Explore and pilot AI/ML and generative AI tools; Prepare business review materials, forecasts, and planning models; Partner with cross-functional teams to design and implement data-driven strategic initiatives
Seniority
Mid-level, hands-on IC
