Customer Success Operations Manager/Associate Customer Success Operations Manager

GurugramFull-time2026-09-28 → 2026-11-11

Hybrid

Core

Manage end-to-end publisher account setup, optimization, and troubleshooting while driving monetization and ensuring compliance with regional regulations.

Role type

mid-market account operations manager (programmatic advertising)

Builds

publisher monetization strategies and technical integrations

Domain

digital advertising / programmatic advertising

Required skills

programmatic advertising operations, header bidding, oRTB, RTB/PMP, ad networks, SSP integrations, data analysis, SQL, debugging tools (Charles, Fiddler), GDPR/CCPA compliance

Preferred skills

Excel macros, regional language proficiency, AI tools

Technologies

GAM 360, Prebid, Salesforce, JIRA, Charles, Fiddler

Responsibilities

Manage publisher account setup and optimization, execute technical integrations, provide yield improvement recommendations, deliver customer support within SLAs, partner with sales for account growth, ensure regulatory compliance, produce data-driven reports, resolve escalations, maintain CRM records, develop operational playbooks

Seniority

Mid-level, hands-on IC

About PubMatic

PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes. Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.