Application Support Engineer
Core
Diagnose and resolve complex technical issues for Black Duck's application security (SAST, SCA, DAST) software products, serving as a trusted advisor to strategic customers.
Role type
Senior IC technical support engineer (application security)
Builds
Resolution of complex defects and security vulnerabilities in proprietary code and open source components
Domain
Application Security (AppSec), DevSecOps, Software Development Life Cycle
Deliverable
client delivery
Required skills
C/C++ programming, Java programming, Linux/Unix shell scripting, PostgreSQL/SQL database management, English communication, Japanese communication
Preferred skills
Kubernetes, Containerization, SQL/NoSQL databases, Salesforce.com case management, Application Security domain knowledge
Responsibilities
Serve as Single Point of Contact (SPOC) for strategic customers, Diagnose and resolve complex technical issues via phone/email/meetings, Collaborate with R&D to reproduce issues, Manage case queues and prioritize workloads, Create and share technical knowledge
Seniority
Mid-level, hands-on IC
