Operations Support Associate
Core
Support operational needs for HTML5 and mobile game projects by managing live configurations, handling customer support tickets, and assisting with QA testing.
Role type
Operations Support Associate (Gaming)
Builds
HTML5 games and mobile game products
Domain
Gaming / Entertainment
Required skills
Jira ticket management, live game configuration monitoring, smoke testing, bug reporting, risk assessment, fraud tool planning, workflow documentation, shift rotation management
Preferred skills
Problem-solving, proactive work style, team collaboration, industry trend awareness
Technologies
Jira
Responsibilities
Answer customer support requests via Jira, monitor and manage live games configuration, assist with product smoke testing and pre-production testing, take ownership of customer issues to resolution, provide feedback to customers, assist QA team in verifying and reporting bugs, liaise with development team for smooth releases, conduct risk assessments for games in development, plan and design fraud tools for high-risk games, enhance processes and workflows, rotate 8-hour night shifts or other shifts as required, handle occasional on-call escalations
Seniority
Junior to Mid-level, hands-on IC
