Health Information Specialist I
Core
Front desk point of contact for patient walk-ins and phone support, processing Release of Information (ROI) requests, faxing, scanning, and managing medical record requests.
Role type
Entry-level Health Information Specialist (Patient-facing)
Builds
Timely, accurate, and compliant handling of medical record requests for patients, providers, and authorized requestors.
Domain
Healthcare / Health Information Management
Required skills
Medical record request processing, Release of Information (ROI) handling, Fax and scan management, Data entry, HIPAA compliance, Patient communication, Office equipment operation
Preferred skills
Healthcare environment experience, Metric-based work experience, In-person customer service experience, Process improvement suggestions
Technologies
Fax machines, Printers, CD burners, General office equipment
Responsibilities
Serve as front desk point of contact for patient walk-ins, Provide phone support to patients and providers, Process Release of Information (ROI) requests, Fax and scan medical record requests, Burn medical images to CDs, Assist with reporting and administrative duties, Ensure compliance with HIPAA and facility policies
Seniority
Entry-level, hands-on IC