Director of Community - Unannounced Project
Core
Define vision, strategy, and execution for a new mobile game's global player experience, leading Community Management and Customer Support from ground up.
Role type
Director of Community and Customer Support (Live Service Games)
Builds
Global player experience, community engagement systems, and customer support operations for a new mobile game
Domain
Mobile Gaming / Live Service
Deliverable
product features
Required skills
Strategic leadership, building functions from scratch, global community strategy, customer support operations, cross-functional partnership, data-driven decision making, stakeholder management, launch management, ambiguity navigation
Preferred skills
Mobile or free-to-play game experience, multi-region program development, major IP experience
Technologies
None stated
Responsibilities
Define long-term vision and strategy for Community and Customer Support; Lead global community strategy through development and launch phases; Build global player feedback loop; Lead community approach for major launches and updates; Own global Customer Support strategy; Define community health and engagement measures; Build cross-functional partnerships; Lead scaling of Community and Support disciplines