Membership Services Lead
Core
Leads nationally coordinated membership acquisition, retention, and engagement activities while overseeing member-benefit partnerships.
Role type
Senior Membership Services Lead
Builds
National membership portfolio and member-benefit partnerships
Domain
Non-profit / Disability Services Sector
Deliverable
product features
Required skills
Membership development, business development, account management, partnership negotiation, data analysis, stakeholder management, project management, strategic planning
Preferred skills
Knowledge of Australian disability services sector, tertiary qualification in business/marketing/communications
Technologies
CRM systems
Responsibilities
Develop and deliver national membership acquisition, retention, and renewal plans; Build and maintain trusted relationships with selected members including senior decision-makers; Develop and maintain a member engagement framework; Identify, assess, and recommend potential partners and member-benefit opportunities; Lead partnership discussions and negotiations; Gather and analyse member feedback to identify trends and opportunities; Manage relevant budgets and expenditure.