AI Agent Experience Designer
Core
Design, co-build, and optimize human-AI collaboration patterns for Voice & Chat AI agents to improve customer service outcomes.
Role type
Senior AI Agent Experience Designer (Product/Design)
Builds
Specialized AI Agents for customer experience (Voice & Chat) that autonomously execute work across the CX lifecycle.
Domain
Customer Experience (CX) + Conversational AI
Deliverable
production ML models | product features
Required skills
Conversational AI design, Human-Computer Interaction (HCI) principles, Strategic planning & discovery, Workshop facilitation, Analytics interpretation, Usability guideline definition
Preferred skills
Experience with IVRs, chatbots, or assistants, Experience designing natural dialogue flows, Experience with exception handling and escalation paths
Technologies
VoiceAI, Chat AI, Analytics tools, Transcript analysis platforms
Responsibilities
Lead customer workshops to uncover automation opportunities, Map and document conversational journeys, Configure experience requirements with engineering teams, Monitor live agent performance and recommend improvements, Train customer teams on VoiceAI usability, Document reusable design frameworks
Seniority
Senior, hands-on IC