Service Coordinator
Core
Coordinate daily operations for a field service team delivering HVAC and security system maintenance, repairs, and minor installations.
Role type
Service & Operations Coordinator
Builds
Planned and reactive maintenance services, minor works, and installation projects for commercial customers
Domain
Technical services (HVAC, security systems)
Required skills
scheduling and dispatching, job management, customer communication, multi-tasking, documentation, parts ordering, invoicing support, system administration
Preferred skills
HVAC/air conditioning/security/electrical/fire/mechanical services background, TSM system experience, other job management/field service systems experience
Responsibilities
Schedule and dispatch technicians for maintenance and installations; manage technician diaries and workloads; coordinate urgent call-outs and breakdowns; act as customer contact for bookings and updates; liaise with technicians on job info and materials; monitor open jobs and follow up on outstanding works; prepare quotes, purchase orders, and service documentation; assist with invoicing and job costing; order parts and liaise with suppliers; maintain job data in TSM system; support operations reporting.
Seniority
Mid-level, hands-on coordinator