Technical Support & Solutions Associate - Platform-as-a-Service (PaaS)
Core
First-line technical support and solutions architecture for a self-serve PaaS platform enabling partners to deploy AI data collection infrastructure.
Role type
Technical Support & Solutions Associate (PaaS)
Builds
Self-serve platform for partners to configure and operate AI data collection infrastructure
Domain
AI infrastructure / Platform-as-a-Service / Ethical data collection
Deliverable
production ML models | product features | infrastructure
Required skills
Python, Node.js, debugging, API understanding, deployment models, configuration-driven systems, pattern recognition, client communication
Preferred skills
solutions architecture, deployment design
Technologies
Python, Node.js
Responsibilities
Triage and resolve partner-facing technical issues, scope automation opportunities for repeat issues, communicate technical problems to non-technical partners, coordinate fixes between partners and engineering, debug issues and modify code directly, design deployment configurations to reduce manual triage
Seniority
Junior to Mid-level, hands-on IC