Director, Client Strategy - SMB
Core
Build and lead a new pod to design and run a one-to-many service model delivering retention and platform adoption at scale for SMB brands.
Role type
Director, Client Strategy (SMB)
Builds
Scaled service model, webinars, CRM/lifecycle campaigns, customer education, self-serve resources
Domain
E-commerce, Creator Economy, SaaS
Required skills
Systems design, Scaled service model implementation, Retention program ownership, Team leadership, Product partnership, Operational rigor
Preferred skills
Creator economy expertise, SaaS Customer Success scaling, Remote startup experience
Technologies
CRM, LMS, Webinars, AI-driven workflows
Responsibilities
Define service model, KPIs, and team structure; Design one-to-many motion; Stand up customer education; Drive retention and upgrade performance; Coach and develop team; Partner with Product on roadmap
Seniority
Director, hands-on IC with team leadership