IT Infrastructure and cloud engineer
Core
Provide multi-level IT support, troubleshoot incidents, and manage infrastructure deployment across 200 sites and 6,500 devices.
Role type
Senior IT Infrastructure and Cloud Engineer
Builds
End-user computing environments, network infrastructure, and IT/OT converged solutions
Domain
Enterprise IT, Network Operations, Cloud Enablement
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows OS troubleshooting, Active Directory, LAN/WAN networking, IP Telephony, Vendor Management, ITIL framework, Incident/Problem/Change Management, Hardware/Software deployment
Preferred skills
SCCM, Intune, Windows Server, ITSM tools, RPA, IoT/Edge Computing integration
Technologies
Windows, MS Office, Cisco Call Manager, Active Directory, SCCM, Intune, Windows Server, Cherwell
Responsibilities
Provide first, second, and third level IT support for end-user technology solutions; Troubleshoot and resolve complex technical incidents involving networks, hardware, and software; Deploy, install, and integrate remote site IT hardware and software; Manage vendor relationships for technology solutions; Coordinate with Operational Technology functions for IT/OT convergence; Design and configure system management tools for monitoring business systems
Seniority
Senior, hands-on IC