AI Agent Engineer, Client Facing
Core
Build, integrate, and deploy enterprise-grade Voice, Chat AI agents and AI Copilots for customer experience platforms, serving as the primary technical partner for clients.
Role type
Senior IC AI Agent Engineer (Client Facing)
Builds
Autonomous AI Agents for customer service, chat, and voice interactions
Domain
Customer Experience (CX) + Generative AI
Deliverable
production ML models | product features
Required skills
Prompt design, workflow configuration, API integration, LLM orchestration, telephony setup, RAG implementation, Python/JavaScript scripting
Preferred skills
iPaaS integration, vector DBs, telephony systems (SIP/CCaaS/PSTN)
Technologies
LangChain, LlamaIndex, GPT, Claude, Gemini, Twilio, Amazon Connect, n8n, Zapier
Responsibilities
Design and implement AI agent workflows and prompts; configure telephony and CRM integrations; lead client demos and gather feedback; troubleshoot production issues and optimize agent performance; translate customer requirements into technical solutions
Seniority
Senior, hands-on IC