Strategic Technical Program Manager
Core
Lead end-to-end delivery of complex R&D product deliverables for enterprise customers, coordinating across Product, Engineering, and Customer Success to ensure alignment on scope, timeline, and outcomes.
Role type
Senior Technical Program Manager (Customer-Facing)
Builds
Enterprise customer product deliverables and R&D outcomes
Domain
B2B SaaS / Engineering Technology
Deliverable
production ML models | product features
Required skills
Program management, stakeholder management, risk management, scope negotiation, UAT coordination, roadmap alignment, metrics definition, process building, executive communication
Preferred skills
Experience with Fortune 1000 customers, B2B SaaS workflows, manufacturing tech domain knowledge
Technologies
Agile software development tools and processes
Responsibilities
Own end-to-end internal coordination of customer product deliverables across Product, Engineering, and Success; Collaborate with Product Managers to ensure deliverables are fully scoped, resourced, and sequenced within the roadmap; Partner with CSMs to align internal delivery timelines with customer expectations; Lead and operationalize the user acceptance testing (UAT) process; Collect, synthesize, and communicate post-delivery feedback to drive improvement; Define and track success metrics that align delivery milestones with customer value realization; Create and own customer-facing communications including executive reviews.
Seniority
Senior, hands-on IC with leadership responsibilities