Customer Service Specialist
Core
Handle service requests, schedule appointments, resolve concerns, and support the field team for a pest control company.
Role type
Customer Service Specialist (Call Center)
Builds
Service appointment schedules and optimized technician routes
Domain
Pest control / Home services
Required skills
Communication, problem-solving, listening, multitasking, computer proficiency, database management, route optimization
Preferred skills
Previous customer service or administrative experience
Responsibilities
Answer incoming and make outbound calls to schedule and confirm service appointments; Navigate scheduling systems to optimize technician routes; Identify customer concerns and evaluate needs; Maintain customer database with accurate information; Reschedule unserved accounts within 24 hours; Participate in quality assurance processes; Safeguard customer privacy.
Seniority
Entry-level to Mid-level, training provided