Front Office Duty Manager (Super Host)
Core
Operational heartbeat and leadership face of a new airport hotel, blending hands-on team management, front office operations, and guest hosting.
Role type
Front Office & Duty Manager (pre-opening)
Builds
Punthill Brisbane Airport hotel (38 apartments opening Nov 2026, expanding to 130+)
Domain
Hospitality / Hotel Management
Required skills
Team leadership, rostering, front office operations, complaint escalation, problem-solving, emergency management, sales lead identification, guest experience design, administrative support
Preferred skills
Adaptability, ownership mindset, relationship building, commercial awareness
Technologies
N/A
Responsibilities
Oversee front office operations including check-in/out, complaint handling, and team training; Ensure high-level guest service standards; Create memorable guest experiences; Identify new sales leads; Manage emergency situations; Support Hotel Manager with higher-level admin tasks
Seniority
Mid-level, hands-on IC