Remote OCCC Sales Supervisor
Core
Supervise sales agents in a fully remote national customer contact center for pest control services, focusing on inbound sales, web sales, and lost lead recovery.
Role type
Senior IC sales supervisor (remote call center)
Builds
Sales performance and agent retention for Orkin's pest management services
Domain
Pest management / Customer contact center
Required skills
Sales call center supervision, team leadership, call monitoring, coaching, hiring and training, performance management, process improvement
Preferred skills
Remote team management, high-volume role management, Microsoft Office proficiency
Technologies
Microsoft Office, web-based applications
Responsibilities
Conduct regular team meetings to improve skills and share best practices; conduct side-by-side coaching and call monitoring to ensure compliance; interview, hire, train, counsel, and discipline employees; support continuous process improvement initiatives; maintain a work environment that fosters an engaged workforce.
Seniority
Mid-level supervisor, hands-on IC