EXTERNAL TEMPLATE - Hybrid adverts
Core
Own a portfolio of large, complex enterprise customers to oversee and execute the onboarding process, ensuring a smooth journey from start to finish.
Role type
Enterprise Customer Onboarding Manager
Builds
Pleo spend management solutions for businesses across Europe & the UK
Domain
Fintech / Spend Management / B2B SaaS
Deliverable
client delivery
Required skills
Enterprise customer onboarding, high-value relationship management, SaaS implementation, executive stakeholder management, complex project management, cross-functional leadership, risk management, user adoption strategies, system integration coordination
Preferred skills
Fintech or payments domain experience, ERP/accounting system integration knowledge, multi-country enterprise account management, organizational transformation support
Technologies
Pleo, ERP systems, accounting systems
Responsibilities
Build trusted relationships with senior and executive stakeholders; Align on project timelines, scope, resources, and integration requirements; Configure Pleo for users including activation, limits, cards, and integrations; Integrate Pleo with customer accounting systems and assist in testing; Provide consulting, share best practices, and conduct training to drive user adoption; Prepare data, communication policies, and guides; Conduct final reviews and facilitate handover to Customer Success; Track efforts for revenue recognition; Provide feedback to product and development teams; Ensure onboarding timeline and customer satisfaction.
Seniority
Mid-Senior, hands-on IC
