Support Desk Analyst
Core
First line of contact for Ooma Enterprise, providing initial troubleshooting of IP Telephony anomalies and facilitating escalations.
Role type
Tier 1 technical support analyst
Builds
Customer support resolution for cloud-based communication platform
Domain
Telecommunications / Cloud Communications
Deliverable
client delivery
Required skills
IP Telephony troubleshooting, Networking fundamentals (TCP/IP, DHCP, VPN), Call flow design, Technical problem solving, Customer communication
Preferred skills
Tier 1 technical support experience, Customer Success experience, Post-secondary education