Associate Field Service Technician
Core
Maintain retail store technologies, computer systems, and peripherals; perform installation, support, and repair on Toshiba and non-Toshiba retail products in store and commercial environments.
Role type
Associate Field Service Technician (Hardware/IT)
Builds
Retail POS equipment, store systems, and related hardware
Domain
Retail technology and hardware maintenance
Deliverable
physical/clinical work
Required skills
Electronics troubleshooting, basic computer technology, network infrastructure, POS equipment, cash registers, scanners, handheld devices, kiosks, printers, low voltage wiring, mechanical aptitude, electricity, hand tools, test equipment, electric meters
Preferred skills
Customer service, multitasking, prioritization, independent work, written/oral communication, problem solving, organizational skills
Technologies
Toshiba Global Commerce Solutions products, retail POS systems, flat panel TVs, monitors, network infrastructure
Responsibilities
Perform product installation, relocation, discontinuance, upgrades, and modifications; diagnose and repair routine problems using standard maintenance packages; travel to customer locations for service; manage trunk stock; document installation activities; lift up to 50 lbs; work varying shifts including overtime and weekends
Seniority
Entry-level to Junior (requires 2+ years experience)