Desktop Support Officer_Brisbane
Core
Provide onsite and on-call assistance to end-users for desktop computing environment issues, ensuring optimal service delivery.
Role type
Desktop Support Officer
Builds
IT services for medium to large-scale enterprises
Domain
IT Services / Desktop Support
Deliverable
client delivery
Required skills
Windows OS troubleshooting, hardware/software installation, SCCM, printer support, MS Office troubleshooting, Active Directory basics, Apple OS support, virtual OS troubleshooting
Preferred skills
time management, conflict resolution, analytical problem-solving, independent work, collaborative teamwork
Technologies
Windows 7/8/10, Windows XP/Vista, Apple OS, SCCM, Active Directory, Exchange, MS Office, PC/Laptop hardware, printers, mobile devices
Responsibilities
Coordinate simple to complex support activities, troubleshoot computer OS and peripherals, install hardware and software, support printers and MS Office tools, provide timely and accurate assistance to end-users
Seniority
Junior to Mid-level, hands-on IC