Senior Manager, Product Operations
Core
Lead Product Operations for a defense technology division, managing the health, reliability, and sustainment of fielded robotic and electromechanical systems for military and intelligence customers.
Role type
Senior Manager, Product Operations (Strategy & Operations)
Builds
Reliability insights, sustainment models, and support infrastructure for defense hardware/software fleets
Domain
Defense / Robotics / Electromechanical Systems
Required skills
Technical leadership of multi-team organizations, incident workflow ownership (triage/escalation), reliability lifecycle management, capacity and cost modeling, cross-functional stakeholder management, organizational design, strategic planning
Preferred skills
Experience in robotics, aerospace, or automotive domains, familiarity with complex electromechanical systems
Technologies
Robotics, electromechanical systems, networking, AI/OS platforms
Responsibilities
Lead and grow the Product Operations function across the portfolio; Own service quality for external customers and internal teams; Scale support operations for new and existing products; Align support capacity to demand via quantitative modeling; Own the failure signal loop to drive engineering improvements; Set standards for incident triage and sustainment; Sponsor function maturation initiatives; Act as the interface for support requirements and pricing; Brief executive stakeholders on fleet health and trends
Seniority
Senior Manager, hands-on leadership
