Care Navigator (Full-Time)
Core
Guide patients across the entire maternity care journey from pre-appointment through postpartum, ensuring support and resource connection.
Role type
Patient care coordinator (maternity)
Builds
Individualized prenatal and postpartum care programs
Domain
Women's health / Maternity care
Deliverable
client delivery
Required skills
Patient onboarding, insurance verification, care plan development, community resource connection, proactive outreach, EMR documentation
Preferred skills
Health insurance policy knowledge, EMR familiarity
Responsibilities
Respond to prospective patient calls and nurture leads, verify insurance benefits and document payment plans, engage patients at key milestones (pre-first, post-first, post-third appointment), connect patients with clinical providers and community resources for high-risk or SDoH cases, collect patient feedback for program improvement.
Seniority
Mid-level, hands-on IC